Privacy Policy

1. Why we process personal information

We process only the information needed to:

1. calculate and receive food truck or catering estimates;
2. check the event date, region, headcount, menu, vehicle and site conditions;
3. reply to questions and discuss a quote;
4. track the status of an inquiry and prevent duplicate submissions;
5. answer questions through the AI chat and keep the consultation history;
6. protect the website and respond to service problems; and
7. meet legal obligations and review records if a dispute occurs.

We do not use estimate information for advertising messages unless we obtain separate consent.

2. Information we process

English estimate request

Korean estimate request

AI chat

AI replies are generated with Anthropic PBC's Claude model. Chat messages are sent to and processed by Anthropic PBC in the United States. See sections 7 and 13.

Technical information

Cloudflare may process IP addresses and access information for security and service operation under its own policies. To stop automated or repeated submissions, the estimate API may store a one-way HMAC hash made from an IP address, the security event type and time. We do not store the original IP address in our database for this purpose.

Temporary estimate data

Event details entered before submission are kept in sessionStorage in your browser so the estimate steps can continue. Contact details are not stored there. This temporary data is removed when the browser tab or window is closed.

3. How long we keep information

If an inquiry becomes a transaction, contract, payment and tax records may be kept separately for the period required by South Korean law.

4. Children under 14

The estimate and consultation services are intended for adult event organisers and representatives. A person under 14 should contact us through a parent, guardian or responsible adult. If we must process information from a child under 14, we will follow the consent procedures required by South Korean law.

5. Sharing with third parties

We do not provide personal information to third parties unless the person has separately agreed, the law requires it, or the law allows it to protect an urgent interest in life, health or property. If a new disclosure is needed, we will state the recipient, purpose, data, retention period and right to refuse before obtaining consent.

6. Service providers

We manage service providers under the duties required by South Korean privacy law, including purpose limits, security, subcontracting controls and supervision.

7. International transfers

Cloudflare, Inc.

Google LLC

Anthropic PBC

If you do not want to use AI chat, you may contact us by email. If you do not want to submit the estimate form, you may also send your inquiry directly to [email protected].

8. Deletion

1. We review information when a reason for deletion occurs.
2. Electronic files are deleted so they are difficult to restore.
3. Paper documents are shredded or securely destroyed.
4. Records that must be retained by law are separated and used only for that legal purpose.

9. Your rights

You may ask to access, correct, delete or stop the processing of your information, or withdraw consent. Send the request by phone or email using the contact in section 15. We may verify your identity or authority to act for someone else. A request may be limited where another law requires us to keep the information, and we will explain the reason.

10. Security measures

1. Access is limited to the representatives and staff who need it.
2. The website uses HTTPS.
3. The database is not directly exposed to the public internet.
4. Records are automatically deleted after the retention period.
5. Turnstile, hidden form fields and hashed IP request limits reduce automated abuse.

11. Cookies, browser storage and analytics

We use sessionStorage to keep estimate steps in the current browser tab. Contact details are not stored there. Cloudflare Turnstile may run when a form is submitted. We do not use the information for personalised advertising.

• First-party journey statistics: pages visited, time on page and referral category linked to a random session ID. No name or contact details. Deleted after 90 days.
• Google Analytics: visits, time, pages and referral source using cookie identifiers. See policies.google.com/privacy.
• Microsoft Clarity: page movement, scrolling and clicks. Text entered in form fields is masked by default. See privacy.microsoft.com.

You can block or delete cookies in Chrome, Safari or Edge settings, use a private browsing window, or install Google's Analytics opt-out extension at tools.google.com/dlpage/gaoptout. Blocking cookies does not prevent reading the site or submitting an inquiry, although broad browser storage blocking may stop estimate progress from being retained.

12. Automated estimate

The estimate uses the headcount, region, menu, vehicle and options entered by the visitor to calculate a reference amount. It does not confirm a contract, final price or schedule. A person checks the date and site conditions before a final quote or booking is confirmed. We do not make a fully automated decision that has a major legal effect on the visitor.

13. AI chat

1. The AI chat uses Anthropic's Claude model to generate the first reply. Messages are transferred to Anthropic PBC in the United States as described in section 7.
2. Any estimate from the AI is a reference amount based on the website price data. A person confirms the final price, schedule, payment and contract.
3. You may request a person at any time using the human-support button or by writing the request in the chat.
4. You may ask for the basis of an AI reply, object to it, request a human review or choose not to use AI chat.
5. You can exercise these rights in the chat or through the contact in section 15.

14. KakaoTalk links

The Korean site can copy an estimate summary to the visitor's clipboard and open the Bureumyeon Ganda KakaoTalk channel. The estimate is not sent until the visitor pastes and sends it in KakaoTalk. If clipboard access fails, the Korean page provides text that can be copied manually. Kakao's policies apply after a message is sent there.

15. Privacy contact

Contact us if you have a question or request about information handled through this website.

16. Complaints and remedies in South Korea

• Personal Information Infringement Report Center: 118 · privacy.kisa.or.kr
• Personal Information Dispute Mediation Committee: +82-1833-6972 · www.kopico.go.kr
• Personal Information Protection Commission: www.pipc.go.kr
• Supreme Prosecutors' Office cyber investigation: 1301 · www.spo.go.kr
• Korean National Police Agency cyber bureau: 182 · ecrm.police.go.kr

These organisations are separate from Bureumyeon Ganda. You may contact our privacy officer first so we can review the issue.

17. Changes to this policy

Changes and their effective dates will be posted on this page. Changes that significantly affect a visitor's rights will be announced before or when they take effect.

• First published and effective: 16 July 2026
• Analytics disclosure updated: 3 and 5 August 2026
• AI chat disclosure effective: 21 August 2026
• English estimate, email contact and English translation added: 27 August 2026